Service disruption to Canada Post mail delivery

Canada Post mail service resumed on December 17, 2024. However, we anticipate mail delivery will be slower than normal due to increased volume. As a result, mail deliveries to and from Motive may be delayed. This includes paper bank statements, new or replacement debit cards, and other notices. We are committed to keeping you informed as we learn more.   

What you need to know:

Banking statements

Did you know you can access your electronic account statement using Motive online banking? Even if you signed up to receive a paper statement, your monthly statement is also available to you online. To access your statement, simply download from the e-statement option or through the account activity. If you typically get a statement in the mail, please be aware you may experience a delay receiving it due to the service disruption. For uninterrupted access, be sure to view your statements online.

Debit card issuance

If you are expecting a new or replacement debit card in the mail, it may be delayed may be delayed due to the service disruption. Please contact us for more information.

Motive online banking

Motive online banking gives you the ability to bank online from anywhere, at any time. You can review your recent transactions and statements, send money and make bill payments all from the convenience of your home, office, or mobile device. Contact our support team if you need assistance with online or mobile banking.