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Find the answer you're looking for about common transactions you can do in your Motive Accounts.

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Transferring funds INTERAC e-Transfer® Paying bills Account information Investment Accounts Cheques

Transferring funds

Can I transfer money between my Motive accounts?
Yes, your Motive accounts will automatically show up as transfer options underneath the Transfer feature in Motive Online Banking.

You can transfer money between your Motive accounts by selecting the account you would like to transfer the money from and to using the dropdown options under the Transfers tab.
How do I transfer funds into Motive from another bank?

You can link your Motive account to your account at another Canadian financial institution and transfer funds between your banks easily and securely. Simply fill out the Money Transfer Authorization (MTA) form and fax, email, or mail it to us with a void cheque for the account you want to link. Once processed, the Motive team will contact you via email with final steps to complete your link.

MTA details:

  • Personal accounts only (Savings or Chequing accounts only) 
  • Link up to five 5 Canadian financial institutions 
  • Outgoing limits of $150,000.00 per transaction (max $999,999.99 a rolling 24-hour window)  
  • Incoming limits of $999,999.99 per transaction (a rolling 24-hour window)  
  • Minimum limit of $10.00 per transaction  
  • Canadian financial institutions only  
  • Canadian funds only
  • Business and US accounts excluded
Can I transfer money between my Motive and CWB accounts?

Yes, simply follow these instructions.

To transfer from Motive to CWB:

  1. Log onto your Motive online banking
  2. Select Transfers
  3. On the dropdown menus select the Motive account you are transferring from
  4. In the Transfer To, select Another Motive Client
  5. In the Account Number box, input your 12-digit CWB account number you wish to transfer to (starting with 1010********)

The funds will not be held and will initiate immediately as this is an internal transfer

To transfer from CWB to Motive:

  1. Log onto your CWB online banking
  2. Select Transfers
  3. On the dropdown menus select the CWB account you are transferring from
  4. In the Transfer To, select Another Client
  5. In the Account Number box, input your 12-digit Motive account number you wish to transfer to (starting with 1010********)
Can I send or receive wire transfers?
We currently don't offer wire transfers.

INTERAC e-Transfer®

What is INTERAC e-Transfer?

Interac e-Transfer® allows you to:

  • Send money
  • Receive money
  • Request money

From anyone with an email address or mobile number and bank account in Canada.

How do I send an e-Transfer?
To send an e-Transfer you’ll need the email address or mobile phone number of the person you are sending money to and a security question that only your recipient will be able to answer. Once you send the e-Transfer, your recipient will receive a notification.
Is there a limit on how much I can send through e-Transfer?

These are the limits for sending and receiving e-Transfers.

Sending money:

  • Transaction limit: $3,000
  • Daily or weekly limit: $10,000
  • Monthly limit: $20,000

Receiving money:

  • Transaction limit: $10,000
  • Daily limit: $10,000
  • Weekly limit: $70,000
  • Monthly limit: $300,000
How do I receive funds through e-Transfer?
Receiving money using Interac e-Transfer® is just as simple as sending! All you need to do is:

1) Provide your email address or mobile number to the sender.

2) Follow the prompts once you receive notification by text or email indicating the sender has sent the funds.
I'd like to change / cancel a transfer. Is it too late?
One-time transfers cannot be cancelled once they are submitted. Please ensure you confirm the details of your transfer before you submit. If you require the money in your Motive account, you can initiate another one-time transfer, selecting the account you're transferring from as the account that your previously transferred the money to.

Our banking agents can assist in cancelling recurring or future dated transfers. If you need to make any changes, contact us 1-877-441-2249 as soon as possible.
Are there fees for using e-Transfer?
e-Transfer has a service fee of $1.00 per transaction that's immediately charged to you upon sending. If you cancel the transaction while it's pending - or if the recipient declines it - the fee will not be refunded. There's no cost to receive funds via e-Transfer unless you have requested the funds using Interac's Request Money feature.

Paying bills

How do I pay bills from my Motive accounts?

You can set up the bill/payee you want to pay through online banking and then input the amount, select the date you want to pay the bill, and select the account you want to pay it from.

Simply follow these instructions to get started!

If you’re using the mobile app:

  1. Open the Motive® Online Banking app on your device
  2. Click on the "Pay Bills" icon and choose which account you would like to pay from
  3. Select the payee the funds will go to
  4. Enter the amount of the bill and choose whether to pay the bill now or schedule it for later
  5. If you are choosing to pay the bill at a later date, select the date you wish to have the bill paid

If you’re logging on from a computer:

  1. Log onto Motive Online Banking and click Payments on the left-hand menu
  2. Click on Add Payee
  3. Using the search bar, enter the name of the Payee and click Search or browse by type of bill
  4. Ener the account number for your payee, as seen on an account statement or bill, and click submit

Account information

Where do I find the transit and institution number for Motive
For your safety, we do not publish this information. Please contact us at 1-877-441-2249 for assistance.
Can I update my personal information without calling in to Motive?
Yes, some information can be updated by logging into your account. For name changes or further assistance, please call us at 1-877-441-2249.
How do I reset my password?
At this time, you will need to contact us at 1-877-441-2249 to have your password reset.

Investment Accounts

My Motive GIC is coming up for renewal. What do I do?
Look for a maturity notice to arrive in the mail about one month before the renewal date. The maturity notice will show the maturity date that your GIC will mature.

Please give us your GIC maturity instructions by phone or email 5 business days prior to the maturity date. If we don't hear from you, your funds (the amount deposited, plus the accrued and unpaid simple interest) will be automatically renewed for the same term length. The renewed GIC will pay simple interest at our then-posted rate for that term and will be subject to the same terms and conditions as the original deposit.

Cheques

How do I deposit a cheque into my Motive account?

There are two ways that you can deposit a cheque into your Motive accounts:

  1. Using an ATM in the EXCHANGE® network
  2. Mailing your cheque to us with your Motive account number on the memo line and using the address below

Motive Financial
Suite 3000, 10303 Jasper Avenue NW
Edmonton, AB T5J 3X6

How do I order cheques?
You can order cheques by submitting the Personal Cheque Order Form.

If you open a Cha-Ching ChequingTM Account, your first 50 Personalize Cheques are free! Additional cheques can be purchases for $50-$80 depending on your province.