Holding a mobile phone with a hand waving on the phone

Have a question?            Let us know.

Please provide us with some information to help us direct your inquiry.



Please call us Monday to Friday, 7:00 a.m. to 5:00 p.m. MT at 1-877-441-2249, or for 24-hour support, call 1-866-673-3918.


Contact us to update your instructions by emailing [email protected]. Please include the last 4 digits of your GIC account number. The instruction (example: pay out at a maturity date) and the Last 4 digits of the account the GIC will pay out to.


You can order cheques by submitting Personal Cheque Order Form If you open a Cha Ching Chequing Account, your first 50 personalized Cheques are free! Additional cheques can be purchased for $50 - $80 depending on your province .


Visit our form centre and select which form you need from the drop down.


Visit our help centre to learn about your options.

By submitting this form, you confirm your understanding and agreement with CWB Group’s Privacy Policy and Legal Disclaimer
By submitting this form, you confirm your understanding and agreement with CWB Group’s Privacy Policy and Legal Disclaimer
By submitting this form, you confirm your understanding and agreement with CWB Group’s Privacy Policy and Legal Disclaimer

Still can't find what you're looking for?

Give us a call at 1-877-441-2249 Monday - Friday 7:00 am - 5:00 pm MT

Motive Financial
Suite 3000
10303 Jasper Avenue NW
Edmonton, AB T5J 3X6