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Have a question? Let us know.

By phone

Call 1-877-441-2249 to speak with one of our agents.
Our agents are available to help you with password resets, account inquiries and other general inquiries Monday to Friday, 7:00 a.m. to 4:45 p.m. MT.

For 24-hour support, call 1-866-673-3918.
Use this number to report lost or stolen debit cards and other emergencies or if you need online banking technical support.


You can also fax us at 1-877-441-2250.

By email

Email us anytime at [email protected].

By mail

Motive Financial
Suite 3000, 10303 Jasper Avenue NW
Edmonton, AB T5J 3X6